Refunds and cancellation

This policy covers payments for Rentclear plans. Rentclear never receives rent: rent paid by tenants goes directly to the owner and is not covered here.

1. Free trial

The 30-day free trial costs nothing and needs no card. If you do not choose a plan, nothing is charged.

2. Cancelling

• Plans are paid in advance for 1, 3 or 12 months and do not renew automatically.
• To cancel, simply do not renew. You keep full use until the end of the period you paid for.
• You can delete your account at any time from inside the app.

3. Refunds

• Charged twice or charged in error: the extra amount is refunded in full.
• Paid but the plan did not start: we start the plan or refund in full, as you prefer.
• Within 7 days of your first paid plan: if Rentclear is not right for you, ask for a full refund.
• Otherwise, the unused part of a period already paid for is not refunded.

4. How refunds are paid

Refunds go back to the original payment method through our payment provider, usually within 5 to 7 working days after we approve them. Your bank may take longer to show it.

5. How to ask